Terms & Conditions


‘Premium Plus’ refers to Premium Plus UK Ltd, Unit 2, Knighton Heath Industrial Estate, Bournemouth, BH11 8NE trading as ‘Premium Plus’. ‘Customer’ refers to any firm, company, person or persons who purchase or agree to purchase goods from Premium Plus.


These terms and conditions govern your use of our website. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you register with our website or make a purchase on our website, we will ask you to expressly agree to these terms and conditions.

The use of data that you provide to us or which is collected by us on this website is governed by our Privacy Policy.

1. Prices and Payment

1.1. All prices shown are VAT exclusive. VAT will be charged on all invoices at the appropriate rate. All prices, including delivery, special deals and products are subject to change without prior notice. Premium Plus reserves the right to correct error and omissions in any of our advertising (paper or electronic). Catalogues (prices and specials) will be deemed to be superseded on the issue of the most recent catalogue/ flyer.

1.2. Orders to be delivered outside mainland UK (mainland England, Wales, Scotland and Northern Ireland) may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. The Customer will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

1.3. Premium Plus reserve the right to charge a handling fee on orders dispatched outside of mainland UK.

1.4. Payment on website accounts are strictly up front by debit or credit card.

1.5. Premium Plus accepts the following form of payment for credit accounts:

1.5.1. Payments above £20 can be paid by credit or debit card, or by bank transfer.

1.5.2. Payments below £20 must be paid by bank transfer.

1.6. From 1 June 2020, Premium Plus will not accept payments by personal or company cheque.

1.7. Payment on credit accounts are due strictly 30 days from the invoice date. If a credit account is in overdue in paying any sum as and when it becomes due, Premium Plus shall have the right to hold all further deliveries until overdue amounts are cleared. Credit accounts are subject to withdrawal by Premium Plus at any time.

1.8. In the event that the Customer fails to pay any monies by the due date interest may be charged at the rate of 2% interest per month. The Customer is liable for all costs incurred by Premium Plus in the recovery of any debt, including legal fees and any associated costs.

1.9. Premium Plus retains ownership of the goods until they are paid in full.

1.10. Where Buy 2 Get 1 Free, Buy 4 Get 1 Free etc. promotions apply; you must enter the full quantity to your basket to qualify for the promotion i.e. add 9 to your basket to get Buy 6 Get 3 Free promotion. The price of the free item/s will be deducted at the checkout.

1.11. Customers cannot mix and match products, colours, size etc. on promotions on our website.

1.12. Clearance stock cannot be returned to Premium Plus for a credit, unless the item is faulty.

1.13. Premium Plus offers a 2% discount for orders over £30 which are placed by phone and are prepaid by credit or debit card at the time of ordering. Premium Plus reserves the right to withdraw this offer at any time.

1.14. Premium Plus reserves the right to amend any verbal or written quotations at any time in its absolute discretion and to correct errors and omissions.

2. Delivery

2.1. Premium Plus shall endeavour to dispatch all orders received before 3pm for either next working day delivery by Parcelforce or Royal Mail 1st Class Post dependant on order weight and value. However, delivery dates and times specified are approximate only. Premium Plus cannot guarantee delivery times and will not be held liable or responsible if any timeframes cannot be met.

2.2. Premium Plus reserves the right to charge Customers for delivery.

2.3. Premium Plus will always attempt to fulfil a complete order, however substitute goods may be supplied when those ordered are unavailable. If a product is out of stock, we will either send you a like for like product (i.e. different colour) or place the item on backorder. You will be sent the products as soon as we receive them in stock; for most items this will be within 10-20 working days. No additional delivery charges apply to items on backorder (UK orders only). We will contact you to notify you of any backorders.

2.4. If an item on the Premium Plus website is available for order on backorder;

2.4.1. Website Accounts: We require payment upfront for the full quantities ordered.

2.4.2. Credit Accounts: If you choose to pay with credit card at the time of order, you will need to pay for the full quantities ordered, however if you place the order on credit terms, we will only charge you for the backordered items once they have been dispatched to you.

2.5. Backorders on international orders incur additional delivery charges.

2.6. If a parcel has been refused, Premium Plus reserve the right to charge the Customer for re-delivery and/ or charges incurred by the refused parcel.

3. Returned Goods & Cancelled Orders

3.1. Goods which have been obtained from the manufacturer at the Customer’s request will not be accepted for return without prior verbal/ written authorisation. Orders of this nature can only be cancelled prior to delivery to the Customer where Premium Plus has yet to receive the goods from the manufacturer. Premium Plus reserves the right to raise a reasonable cancellation charge and in addition to invoice the Customer for any cancellation charge levied by the manufacturer.

3.2. Goods shown in the Premium Plus catalogue and on our website will only be accepted for return on the following conditions:

3.2.1. Goods will not be accepted for return without prior authorisation. Returned goods must be accompanied by the Customer account reference, invoice number and full details of the reason for return.

3.2.2. Returned goods must be in a re-saleable condition (inclusive of all original packaging, unopened and unused). All returns must be suitably packaged; items with shipping labels on the original packaging will not be credited or refunded.

3.2.3. Customers must notify Premium Plus of a return within 7 days from the date of delivery.

3.2.4. Returned goods received after this time or without prior authorisation may not be accepted.

3.2.5. Costs incurred for the return of goods will be at the Customers expense, except in cases of incorrectly supplied or faulty goods.

3.2.6. Where goods are received by the Customer in an unusable condition the Customer must inform Premium Plus within 3 days of delivery; thereafter, unless otherwise instructed, items must be returned in accordance with these conditions.

3.2.7. Premium Plus reserve the right to invoice the Customer (at RRP) for promotional stock originally sent free of charge (i.e. on a Buy 2 get 1 Free promotion or gifts associated with a level of spend on an order) if the Customer later returns stock for credit but retains the item that was originally sent free of charge.

3.2.8.    Premium Plus accepts no responsibility for returned goods which are lost or damaged in transit. It is the Customer’s responsibility to ensure that goods are adequately labelled and packaged.

3.3. Providing these conditions are met, upon receipt of returned goods a credit or refund will be raised within 20 working days.

3.4. If these conditions have not been met as stipulated, Premium Plus reserves the right not to accept the goods for return.

3.5. If a collection of goods has been arranged by Premium Plus and the collection has failed (due to Customer fault), resulting in a second collection being arranged, Premium Plus reserve the right to charge again for the second collection, subsequent collections and any other charges incurred due to the failed collections.

4. Warranties

4.1. Warranties apply to equipment purchased from Premium Plus UK only. Equipment warranties are as stated in catalogues/flyers or instructions and are considered void if not used as per instructions, or considered to be mistreated / incorrectly serviced or cared for. Warranty times differ from product to brand.

4.2. During the warranty period, Premium Plus will repair or replace, at no charge, equipment or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

4.2.1. If deemed fault is caused by user error/ lack of maintenance, Premium Plus reserve the right to charge for repairs or replacements.

4.3. Premium Plus reserves the right to charge for repairs (inclusive of parts and labour) or replacements for items out of warranty.

4.4. Items must be returned to Premium Plus for testing before repairs or replacements are agreed to.

4.5. Items without serial numbers will not be accepted under warranty.

5. Operating and Supply Policy

5.1. Premium Plus will supply to Dental Professionals not as a consumer but on a business to business basis and not for use otherwise.

6. Responsibilities, Health and Safety at Work

6.1. Customers are responsible for ensuring that they comply with all statutory governmental and local authority regulations in relation to goods purchased from Premium Plus.

6.2. The transfer of risk of damage to the goods shall take place at the moment goods arrive at the stated delivery address. Where goods are delivered by carrier any claims for loss or damage in transit must be made by the Customer to Premium Plus, who will then claim from the carrier.

6.3. It is illegal to send contaminated goods through the post.

6.4. The details of the method used for sterilisation must accompany the returned item.

6.5. Premium Plus reserve the right not to handle items which do not meet the above criteria.

7. Acceptable Use

7.1. You acknowledge that you are solely responsible for all electronic communications sent from your computer to us.

7.2. You must not use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

7.3. No part of this site may be reproduced in any form whether electronically or otherwise without the prior written consent of Premium Plus other than for the purposes of keeping a record of transactions entered into via our website. Any other use of materials on this site is strictly prohibited and Premium Plus reserves all its rights in respect of any intellectual property used on this website.

7.4. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

8. Registration and Accounts

8.1. To be eligible for an account on our website, you must be at least 18 years of age.

8.2. Customers wishing to apply for a credit account must provide a valid GDC number at time of opening account. Any accounts being opened for Customers who are not a registered Dental Professional are done so at the discretion of Premium Plus.

8.3. You may register for a linked credit account with our website by completing and submitting the linked credit account registration form on our website.

8.4. You must notify us verbally or in writing immediately if you become aware of any unauthorised use of your account.

8.5. You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.

9. Third Party Websites

9.1. If our website includes hyperlinks to other websites owned and operated by third parties (such hyperlinks), these links are provided for your information and convenience only.

9.2. We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Entire Agreement

10.1. These terms and conditions, together with Privacy and Cookies  Policies, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.

11. Law and Jurisdiction

11.1. These Terms and Conditions shall be governed by and construed in accordance with English law, and both Premium Plus and you agree that any dispute arising under or in connection with these Terms and Conditions shall be referred to the non-exclusive jurisdiction of the English Courts.

12. Our Details

12.1. This website is owned and operated by Premium Plus UK Ltd.

12.2. We are registered in England and Wales under registration number 7443320, and our registered office is at Unit 2, Knighton Heath Industrial Estate, Bournemouth, Dorset BH11 8NE.

12.3. Our VAT number is 105739517.

12.4. Our principal place of business is at Unit 2, Knighton Heath Industrial Estate, Bournemouth, BH11 8NE.

12.5. You can contact us by writing to the address given above, by using our website contact form, by email sales@premiumplusuk.com, by freephone on 0800 009 8822 or telephone +441202 611 011.