Can’t find what you’re looking for? Call us free on 0800 009 8822 or email sales@premiumplusuk.com. We’re available Monday to Friday, 8:30am – 5pm.
ordering & account
What account do I use?
What is a credit account?
A credit account means you can place orders and pay on invoice within 30 days, rather than paying upfront at checkout. You can also place orders quickly over the phone – ideal for busy practices. It’s perfect for businesses that prefer to manage purchasing through accounts payable.
How do I get set up?
- Guest checkout – no registration needed, just head to checkout.
- Website account – It only takes a minute to register – create your account here.
- Credit account – call us free on 0800 009 8822 or email sales@premiumplusuk.com. Once approved, we’ll link it to your website account so you can choose how to pay at checkout. Approvals normally take less than 30 minutes.
What is a credit account?
A credit account means you can place orders and pay on invoice within 30 days, rather than paying upfront at checkout. You can also place orders quickly over the phone – ideal for busy practices. It’s perfect for businesses that prefer to manage purchasing through accounts payable.
How do I get set up?
- Guest checkout – no registration needed, just head to checkout.
- Website account – It only takes a minute to register – create your account here.
- Credit account – call us free on 0800 009 8822 or email sales@premiumplusuk.com. Once approved, we’ll link it to your website account so you can choose how to pay at checkout. Approvals normally take less than 30 minutes.
How do I register for an online account?
Click ‘Register’ in the login box on the homepage and fill in your details. Once your account is created, you can start ordering straight away. If you need your account linked to an existing credit account, give us a call on 0800 009 8822.
Can I place an order without creating an account?
Yes, you can check out as a guest. That said, creating a free account unlocks a lot more:
- Free delivery on orders over £50
- Access to our full samples range
- Free annual catalogue (including free samples)
- Exclusive discount codes and offers
- Ability to book a sales rep appointment
- Saved addresses for faster checkout
Some products, including teeth whitening, are also restricted to registered account holders only. It only takes a minute to register – create your account here.
How do I apply for a credit account?
Call us free on 0800 009 8822 or email sales@premiumplusuk.com. Our team will walk you through the application process.
Can I order on behalf of a dental practice if I am not a dentist?
Absolutely. We supply dental practices, dental labs, and dental professionals across the UK. We work with practice managers, principal dentists, associate dentists, dental hygienists, dental therapists, dental nurses, treatment coordinators, orthodontists, clinical dental technicians, and dental laboratory teams, among others! All dental professionals are welcome.
Can I order if I am part of a group of dental practices?
If you’re ordering for a practice with multiple locations, please get in touch. Our customers have a range of preferences about how this is done – we are happy to help you set up your account in a way that works best for you!
If you are part of a large group or DSO, please get in touch with us by calling us free on 0800 009 8822 or emailing sales@premiumplusuk.com. We can work with you on bespoke pricing, payment terms, shipping options, monthly standing orders and can offer you suggestions on how to improve your purchasing methods.
I have a business that isn’t in the dental industry (tattooist, foot care, nail industry, veterinary) can I still create an account?
Yes, of course! You are welcome to set up an account and indicate your industry. This will make sure any free samples that are sent to you are right for your industry.
products
How can I find information about a specific product?
Full product details including sizes, colours, quantities, instructions for use, and pricing are available on each product page. Use the search bar or browse by category to find what you need.
Do you stock branded and own-brand products?
Yes. We carry a wide range of leading brands alongside our own Premium Plus range. Both are clearly labelled on product pages.
Are your products suitable for professional use?
Yes. All products we supply are intended for professional dental use and comply with relevant UK regulations.
What if a product I need is out of stock?
Contact us on 0800 009 8822 or email sales@premiumplusuk.com and we’ll advise on expected availability or suggest a suitable alternative. We often stock multiple colours of the same item, or can suggest a very close alternative for items such as burs. Items that are available to backorder will be stated on the product page.
I want something from one of the brands you supply, but I can’t see it on your website. Can you help order it for me?
Of course we can! We call these “special orders”.
When we place an order for these, the order Is normally non-refundable (unless faulty or damaged) as it is a non stock item. The lead times can be longer as we have to source it from the manufacturer, and then deliver it to you.
Do you offer product samples?
Yes! We offer samples across our full disposables range, available to order directly through the website. You’ll need a registered account to order samples.
We also offer a new customer welcome pack – a great way to try a range of our products for free when you first sign up. And keep an eye out for free samples included with our annual catalogue each February.
catalogues & offers
Do you send out catalogues?
Yes – we send out our annual catalogue every February, packed with our full product range and free samples to try.
We also send out:
- Annual catalogue – every February, including free samples to try
- Quarterly new product flyers – so you’re always first to know about what’s new
- Monthly discount offers – exclusive deals straight to your inbox
Sign up here to make sure you don’t miss out. [link to be added to Klaviyo]
pricing & payment
How are prices displayed on the website?
Prices are displayed excluding VAT unless otherwise stated. VAT will be applied at checkout (unless you’re from an area where VAT is not applicable i.e Channel Isles).
What payment methods do you accept?
We accept all major debit and credit cards. If you have a linked credit account, you can also pay on account at checkout.
Do you offer trade or volume discounts?
Yes, we work with practices and buying groups on pricing. Contact our sales team at sales@premiumplusuk.com or call 0800 009 8822 to discuss your requirements.
Is my payment information secure?
Yes. All transactions are processed through a secure, encrypted payment gateway. We do not store your card details.
delivery
What are your delivery charges?
Please visit our Delivery page for full details on charges, timescales, and options.
How long will my order take to arrive?
Most orders are dispatched the same or next working day. Delivery timescales depend on your location and the shipping option selected. See our Delivery page for full details.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking information. If you have ordered as a guest please contact us for tracking information.
What happens if my delivery is delayed or missing?
Contact us on 0800 009 8822 or email sales@premiumplusuk.com and we’ll look into it straight away.
returns & refunds
How do I return a product?
Please review our Returns Policy and then contact us on 0800 009 8822 or email sales@premiumplusuk.com to arrange your return.
What if I receive a damaged or incorrect item?
Contact us as soon as possible on 0800 009 8822 or at sales@premiumplusuk.com and we’ll resolve it promptly. Please have your order number to hand.
Can I return used or opened products?
Our products are not be eligible for return once opened, unless faulty or damaged. Please check our Returns Policy or contact us for guidance.
international orders
Can I order for delivery outside the UK?
Europe
Following the UK’s departure from the EU, we are no longer able to accept orders for delivery outside the UK directly. However, we work with agent suppliers across Europe and internationally. Contact us on 0800 009 8822 or email sales@premiumplusuk.com and we’ll point you in the right direction.
USA
Good news! You can shop Premium Plus Products online or by phone at Premium Plus USA.
- Freephone: 1-877-226-2288
- Email: sales@premiumplususa.com
Australia
G’day mate! Of course you can. You can shop Premium Plus Products online or by phone at Premium Plus AU.
- Freephone: 1300-130-718
- Email: orders@premiumplusau.com
Japan
Absolutely! You can view and purchase Premium Plus Products online or by phone at Premium Plus Japan.
- Freephone: 81-72-735-7101
- Email: info@premiumplus.jp
Hong Kong
Most definitely! We have Premium Plus products available online or by the telephone at Premium Plus Hong Kong.
- Freephone: 852-2761-3211
- Email: mailbox@premiumplushk.com
wholesale orders
I am a reseller. Can I stock your items?
We would love the opportunity to partner with you if you are a UK based wholesaler. Contact our sales manager zoey.ware@premiumplusuk.com
Based in the EU? Contact Premium Plus Poland
- Freephone: 48-61-880-10-94
- Email: info@premiumpluspl.com
I love your products, but I want to sell them in my own brand. Can you do this for me?
Of course! We have a dedicated Private Label team who can assist you with this.
getting in touch
How can I contact you?
- Phone: 0800 009 8822 (freephone)
- Whatsapp: 07979 715428
- Email: sales@premiumplusuk.com
- We’re available Monday to Thursday, 8.30am-5pm & Friday 8.30am-4pm