Generally, all orders accepted before 3pm from Monday to Friday will be dispatched on the same day. However due to circumstances out of our control we will not be held responsible financially or otherwise if those time frames cannot be met.
The delivery periods set out in this section are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
If you experience any problems with a delivery, please contact us.
From time to time products may be out of stock, if this is the case we will either send you a like for like product (i.e. different colour) or place the item on back order. You will be sent the products as soon as we receive them in stock. No additional delivery charges apply to items on back order (UK mainland only).
How can I track my order?
Royal Mail 48 Tracked: Customers will receive an email after order dispatch containing tracking details. Unfortunately, orders which are placed on the website using a guest account will not receive any tracking information at this time. If tracking information is not received from the courier, or you have placed an order on a guest account, please contact our sales office by sending an email to email@example.com or by calling 0800 0098 822.
Parcelforce 24 Tracked: If you require tracking information or proof of delivery, please contact our sales office by sending an email to firstname.lastname@example.org or by calling 0800 0098 822.
Applicable delivery charges will depend upon the location of the delivery address, the size and weight of your order. Please see chart below for freight pricing based on your Zone. All orders over £100 will be sent by Parcelforce. All prices are shown exclusive of VAT.
|Zone 1||UK Mainland – England, Wales & Scotland
(excluding Highlands & Islands)
|£4.95||£7.50||Orders over £50|
|Zone 2||Isle of Wight
|£4.95||£12.50||Orders over £100|
|Zone 3||Scottish Highlands & Islands
(AB31, 33-38, 45, 52-56, FK 17-122, IV, HS, KA27-28, KW, PA20-78, PH17-26, PH30-44, PH49-50, ZE)
|£4.95||£15.50||Orders over £100|
|Zone 4||Northern Ireland, Isle of Man, Isle of Scilly
(BT, IM, TR21-25)
|£4.95||£22.00||Orders over £100|
|Zone 5||Channel Islands – Jersey and Guernsey
*Parcelforce Zone Exceptions:
Delivery within 2 working days; AB30, 31, 33-38, 41-45, 51-56, 63, BT21-26, 29-35, 38-46, 49, 51-61, 66-71, 74-77, 80-82, BT47-48, 62-65, BT92-94, DD8-10, FK8 3, FK17-21, IM1-9, 99, IV4-9, 63, IV10-12,15-20, 30-32, 36, IV13-14, IV21-28, IV40-56, JE1-5, KA27, 28, KW1-3, 5-14, PH10, 11, 13, 14, PH19-26, 30-44, 49, 50, PA60, 61, TD15 2.
Delivery within 3 working days; GY1-10, KW15, PA20-49, 62-78, PA80, ZE1-3.
Delivery within 4 working days; KW16-17, TR21-25.
Following the departure of the United Kingdom from the European Union, we are no longer able to accept orders for delivery outside the UK. However, you can contact us on 0800 009 8822 or email email@example.com and we can direct you to one of our agent suppliers in your country.
What if no one is in?
If our delivery service provider is unable to deliver your products in accordance with their terms of carriage, and such failure is your responsibility, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the costs of re-delivery.
In-person receipt and signature is not required for Royal Mail deliveries. If there is no easy and secure means of leaving the products at the address for delivery or there is no person available to accept delivery, a card will be left at your address with instructions on how/ where to collect your products (usually your local post office), including a time limit for collection. Customers who receive tracking emails will photo confirmation when the parcel is delivered.
In-person receipt is required for Parcelforce deliveries. Due to Covid-19 restrictions Parcelforce will no longer ask you for a signature however they will ask for a full name and now take photos upon delivery. If there is no person available at the address to accept delivery, delivery will be attempted 2 more times. If delivery has still not been successful a card will be left at your address, with instructions on how/ where you may collect your products, including a time limit for collection. Parcels that reach their time limit for collection will be returned back to us, we reserve the right to charge the customer a return to sender fee, including any additional charges for re-delivery.
If you have missed multiple attempts to deliver, please call us on 0800 009 8822 to see if we can re-arrange delivery.
If a parcel is returned to Premium Plus by Parcelforce, and citied as ‘Refused by the addressee’ we reserve the right to charge you for the goods to be re-delivered, along with any other charges incurred by the refusal of the parcel.
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