Delivery Policy

Dispatch
Orders placed before 3 pm Monday to Friday will normally be dispatched on the same day. In some circumstances, factors outside of our control may affect dispatch or delivery times. Where this occurs, we cannot accept financial or other liability.

All delivery times stated are estimates only. While we make every reasonable effort to meet these timeframes, delivery by a specific date cannot be guaranteed. We will always endeavour to keep customers informed where there is a known issue affecting delivery times.

If you experience any issues with your delivery, please contact our team for assistance.

Out of Stock Items
From time to time, products may be temporarily out of stock. If this happens, we will either:

• Supply a like-for-like alternative, such as a different colour, or;
• Place the item on back order and dispatch it as soon as it becomes available.

No additional delivery charges apply to back-ordered items delivered within the UK mainland.

Tracking your Order

Royal Mail 48 Tracked
Customers will receive an email after order dispatch containing tracking details. Unfortunately, orders placed on the website using a guest account will not receive any tracking information at this time. If tracking information is not received from the courier, or you have placed an order on a guest account, please contact our sales office by sending an email to sales@premiumplusuk.com or by calling 0800 0098 822.

DPD Tracked (UK mainland)
Once your order has been dispatched, you will receive an email from DPD containing tracking details. Tracking details can also be found through the myDPD app. The service provides 1-hour delivery slots, live map tracking, and options to redirect parcels to neighbours or a safe place.

Orders placed using a guest checkout may not receive tracking emails. If you require tracking information, please contact our sales team.

DPD Zone Exceptions
For deliveries to extended or remote areas, tracking and proof of delivery are available on request. Please contact our sales team for support.

Sales team contact details:
Email: sales@premiumplusuk.com
Telephone: 0800 009 8822

Delivery Options
Delivery charges are based on the delivery address, as well as the size and weight of your order. All prices shown are exclusive of VAT.

UK Delivery Zone
Includes England, Wales, Scotland, Highlands and Islands, Northern Ireland, Isle of Man, Isle of Scilly and Isle of Wight.

• DPD Next Day Delivery: £8.95 Delivery by close of business on the next working day
• Royal Mail 48 Standard Delivery: £5.95 Delivery within 2–3 working days

Extended delivery times apply to Northern Ireland, Scottish Highlands and Islands, Isle of Man, Isle of Wight and Channel Islands. These deliveries are typically completed within 2 working days.

Free delivery applies to UK orders over £50 excluding VAT.

International
Following the departure of the United Kingdom from the European Union, we are no longer able to accept orders for delivery outside the UK. However, you can contact us on 0800 009 8822 or email sales@premiumplusuk.com, and we can direct you to one of our agent suppliers in your country.

What if no one is in?
If our delivery service provider is unable to deliver your products in accordance with their terms of carriage, and such failure is your responsibility, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the costs of re-delivery.

Royal Mail
In-person receipt and signature is not required for Royal Mail deliveries. If there is no easy and secure means of leaving the products at the address for delivery, or there is no person available to accept delivery, a card will be left at your address with instructions on how/ where to collect your products (usually your local post office), including a time limit for collection. Customers who receive tracking emails will photo confirmation when the parcel is delivered.

DPD
DPD deliveries do not usually require a physical signature; however, the driver may request the recipient’s name and will take photographic proof of delivery. If no one is available at the delivery address, DPD will attempt delivery again or provide options via text or email to rearrange delivery, select a safe place, or divert the parcel to a local Pickup Shop.

If delivery attempts are missed and the parcel is not collected or rearranged within DPD’s time limits, the parcel may be returned to us. In these circumstances, we reserve the right to charge the customer a return-to-sender fee, including any additional charges for re-delivery.

If you have missed multiple delivery attempts or need assistance rearranging delivery, please call us on 0800 009 8822, and we’ll be happy to help.

If you have missed multiple attempts to deliver, please call us on 0800 009 8822 to see if we can rearrange delivery.

Refused Parcels
If a parcel is returned to Premium Plus by DPD, and cited as ‘Refused by the addressee’, we reserve the right to charge you for the goods to be re-delivered, along with any other charges incurred by the refusal of the parcel.